Collections, Returns and Deposit

The Hirer MUST

A deposit of £150:00 for the UK and £200 outside the UK  together with a completed reservation form is required in order to confirm any booking.  This deposit is held towards the £250 excess in the event of any damage to the caravan during the period of hire.  The deposit will not be refunded in the event of loss of equipment, damage to tyres, breakage of windows and loss of roof lights.  The deposit is over and above the hire fee and is refundable subject to :- 

1.     The caravan being returned in a clean and undamaged condition, no breakages loss of roof lights, damage to tyres etc.

2.        A deduction will be made from the deposit if the caravan

is NOT returned in a clean condition.  A minimum charge of £50 plus VAT will be made in the event of the chemical toilet remaining unemptied or overflowed into the housing underneath.

3.       A charge of £10:00 per hour will be made in respect of late returns, except by prior arrangement between Acorn and the client.

 4.     A charge of £50:00 will be made should it be necessary

       for Acorn to collect the caravan within a 40 mile radius of       

       the collection point or £2:00 per mile beyond that

       distance.

5.     Full payment of the invoice having been received at the appropriate date.

6.    AT NO TIME MUST DOGS OR OTHER ANIMALS BE ALLOWED IN THE CARAVANS, AWNINGS ETC, AS THE NEXT HIRER MIGHT BE ALERGIC TO ANIMALS.  FAILURE TO COMPLY THE HIRER WILL FORFEIT THEIR DEPOSIT.

7.  ALL CARAVANS ARE NON-SMOKING.  If smoking is detected in the caravan the hirer forfeits their deposit.

8.  All equipment supplied in the band 1 caravans i.e. Crockery pots & pans etc., must be left clean and put back into the plastic container it came in, this also applies if this equipment is hired as an extra on a band 2 caravan.  Any loss or damages are chargeable. 

9.  If gazebos are required and paid for and the previous hirer has damaged the gazebo Acorn cannot be responsible if there is not another one available.  The cost of hire and if erect/dismantle is paid will be refunded in full. 

10  Under any circumstances an administration charge of £25 will be deducted from the deposit if the booking is cancelled after the deposit is paid.

1.      Ensure that his vehicle is properly equipped and capable of towing a caravan, legally.

2.      Inform his Insurance company of his intention to tow a caravan, and arrange cover as necessary.

3.     Produce his driving licence and valid insurance certificate at  

       the time of collection. 

        Also produce the original Vehicle Registration document. in

       order that  a  number plate can be made for the back of the

       caravan if the hirer does not have one.  This is a legal 

       requirement  from the  DVLA since January 2003. No

       number plate can be produced without the V5document.      

4.       Return the caravan to the point of collection except by    

prior agreement with Acorn.

5.       Advise Acorn immediately in the event of an accident and    

        record any relevant details.

6.       Inform Acorn of any malfunctions or defects, whereupon

        Acorn will endeavour to repair or arrange repairs of the        

        defect. Acorn regrets it cannot accept any claims for

        Damages or malfunctions.

7.       If the caravan is left unoccupied overnight the insurance is not valid and the hirer will be responsible for any loss of the

Caravan if stolen/damage occurs.

8.    A wheel clamp is provided with every caravan and this must be fitted to the wheel of the caravan at all times when left on camp sites, etc.  At no time must a caravan be left unattended at motorway services, restaurants etc.

9.     DVLA Legal requirements since 1997 – We do not have

Insurance for any driver under the age of 25 years.  Anyone passing their test after Jan 1997 can only tow a combination of no more than 4050 kgs between the tow vehicle and the caravan.  Please see DVLA web site. 

10.  Speed Limits –

             60 mph on motorways & derestricted dual

             Carriageways.

             50 mph on derestricted single carriageway roads

Insurance

Hire Fees are due in full 28 days before the hire period commences.  If this is not adhered to Acorn reserve the right to cancel the booking and the deposit will not be refunded.   Deposits will be forfeit if cancellation is made up to 6 weeks prior to departure, with the full hire fee due if the caravan cannot be re-let.

There will be a charge of £20 per hour if Acorn is obliged to wait for

Instructions on siting the caravan after a set time has been agreed.

The hirer is comprehensively insured by the Company in respect of the caravan with an excess of £250.  In the event of theft or malicious damage by the hirer this will not be covered under the insurance.  Please contact 0118 9712918 in the event of an accident.   The Hirer must inform his own insurers that the car is being used for towing as the third party risk in respect of the caravan must, by law, be covered by the Insurance Company of the vehicle that is towing the caravan.  Loss of any personal belongings is not included.

Tyres

Touring Abroad

Acorn will undertake to supply all caravans with roadworthy tyres plus a spare wheel and tyre. Should a tyre become un-roadworthy during the hire period, the hirer will be held responsible for replacement and charges.

We require sight of a valid E.C Driving licence and Certificate of Insurance upon collection or delivery of the caravan. For customers travelling overseas we will also require sight of a valid Green card Insurance, AA 5-Star or similar. For customers expecting to visit Spain, sight of a Bail Bond will be required.

The Hirer MUST NOT

Quality Pledge

1.        Allow the caravan to be towed by other persons other than those named on the hire agreement.

2.        Loan, Rent or hire to a third party.

3.        Remove or deface any manufactures marks or any Acorn identification placards, otherwise these will be charged @ £10 each.

4.        Commission any repairs or modifications to the caravan without prior agreement of Acorn.

5.        Take the caravan out of the U.K without informing Acorn.

Acorn will take all possible steps to ensure that the caravan booked by the customer will be available at the commencement of the hire period.  However, Acorn can give no guarantee as to availability as circumstances may prevail which are entirely outside the control of the company.  Acorn cannot accept responsibility for any costs incurred by the customer under the aforementioned circumstances.  Despite the foregoing Acorn will make every effort to supply a caravan either of similar or lower specification with adjustment in the cost if appropriate.

If a caravan is supplied at very short notice, then the specifications may vary from that shown for that band.